FAQ
1- Which countries do you ship to?
We ship worldwide from Sweden. Delivery availability may depend on the destination country, product type, import restrictions and available shipping services.
2- Which shipping carriers do you use?
We primarily use PostNord Sweden, FedEx and DHL. The available carrier depends on the destination, package weight, dimensions and selected delivery service. Postal shipments may be transferred to a local carrier, such as USPS in the United States, for final delivery.
3- How long does it take to process an order?
Orders are normally prepared and dispatched within 2–3 business days after payment has been received. Processing may take longer during public holidays, promotional periods, unusually high order volumes or temporary product shortages.
4- How long does delivery normally take?
Estimated delivery times after dispatch are:
- Sweden: 1–3 business days
- European Union: 2–7 business days
- Other European countries: 4–10 business days
- United States and Canada: 7–15 business days
- Australia, New Zealand and Japan: 7–15 business days
- Middle East: 7–18 business days
- Other international destinations: 10–25 business days
5- Is express delivery available?
Yes. Express shipping through FedEx or DHL may be available for selected destinations. The available services and prices will normally be displayed at checkout.
6- Why can international shipping be expensive?
Shipping prices are based on the destination, package weight, dimensions, carrier, tracking, insurance and any special packaging required. Products such as candy, beverages, canned food and glass jars can be heavy compared with their purchase price.
7- Will I receive a tracking number?
You will receive a tracking number when tracking is included with your selected shipping service. Tracking may take 24–72 hours to become active after dispatch, and updates may temporarily pause while the shipment is travelling between countries or undergoing customs processing.
8- Which payment methods do you accept?
You can pay securely using major credit or debit cards and PayPal through the payment options available at checkout. Complete card details are processed by the payment provider and are not normally stored by Made in Scandinavian.
9- Which currency is used for purchases?
Product prices and checkout payments are processed in the currency displayed by our store, normally USD. If your bank account or payment card uses another currency, your bank, card provider or PayPal will automatically perform the conversion. Their exchange rate and possible conversion fees may apply.
10- Are customs duties included for orders delivered to the United States?
For eligible U.S. orders where import duties and customs-related charges are included at checkout, the amount paid at checkout is the final amount. No additional import payment should normally be required when the shipment is delivered.
11- Who pays customs charges for other countries?
For destinations outside the United States, import duties, taxes, customs fees and clearance charges may apply. Unless the website or checkout specifically states that these charges are included, they are normally the recipient’s responsibility.
12- Am I responsible for checking my country’s import rules?
Yes. Customers are responsible for confirming that the ordered products may legally be imported into their destination country. Customs authorities may inspect, delay, restrict or refuse certain food, dairy, seafood, cosmetic or other regulated products.
13- What should I do if a product is unavailable or not listed?
Please contact us with the complete product name, brand, flavour and requested quantity. We will do our best to source the product or recommend a suitable alternative. Availability cannot be guaranteed.
14- Can I send an order as a gift?
Yes. You may include a gift message or special instructions during checkout. The packing list will not normally display product prices. Please contact us if you need assistance with several gift orders.
15- Can I change or cancel my order?
Please contact us immediately if you need to change or cancel an order. We will do our best to help, but changes or cancellation cannot be guaranteed after the order has been prepared, packed or transferred to the shipping carrier.
16- Can food and other consumable products be returned?
For health, hygiene and food-safety reasons, food, beverages, candy and other perishable or consumable products generally cannot be returned simply because you have changed your mind. This does not affect your rights if an item is incorrect, missing, damaged, defective, unsafe or materially different from its description.
17- What should I do if an item is damaged, incorrect or missing?
Please contact us as soon as possible, preferably within 10 days after delivery. Include your name, order number, a description of the problem and clear photographs of the affected product, shipping box, packaging and shipping label. Keep the products and packaging until we have reviewed your claim.
18- What should I do if my shipment is delayed or appears to be lost?
Check the tracking information and contact the local carrier first. If the package has not arrived within the expected delivery period, contact us with your order number. We will review the tracking and, where available, request an investigation from the carrier. A delayed shipment is not automatically considered lost.
19- How are chocolate, cheese and other temperature-sensitive products shipped?
During warm periods, we may offer ice packs, insulated packaging or express delivery. These measures help reduce temperature exposure but cannot guarantee continuous refrigeration during international transportation. We recommend choosing faster shipping for temperature-sensitive products during exceptionally hot weather.
20- How can I contact customer service?
You can use our Contact Us form or contact us directly:
Made in Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Normal response time: Within 1–2 business days
Please include your order number when contacting us about an existing purchase.
Made in Scandinavian
Operated by NordicExpo AB
Organisation number: 559511-8547
Email: [email protected]
Telephone: +46 (0)70 466 43 15
Normal response time: Within 1–2 business days
Please include your order number when contacting us about an existing purchase.
